| Frequently Asked Questions |
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How should I dress? Unless you have someplace to go after your treatment that you need to be dressed for, we suggest that you dress comfortably. What time should I arrive for my appointments? Plan to arrive 5 to 10 minutes before your first scheduled appointment to check-in and have a few minutes to relax. Allow yourself plenty of time in case you experience unexpected traffic or other delays. We want you to be able to relax and to enjoy your full treatment. (Rushing to avoid being late does not help most clients feel relaxed.) What exactly should I take off (or leave on) for a massage? You may wear whatever makes you feel most comfortable. Some clients choose to leave their underwear on however most clients prefer to be nude. Our massage therapists are professionals and will always do their best to ensure your comfort and security. During your massage only the area that the technician is massaging will be exposed. The rest of you will be fully draped with a sheet and/or blanket. How much should I leave for a gratuity? If you enjoyed your treatment and were pleased with the service, a 15% to 20% gratuity is customary. Do I need to do anything to prepare for any of the treatments that you offer? Sometimes. For example, if you are scheduled for a spray tan you will need to shower and exfoliate before your treatment. If you are having a facial it is best not to wear makeup. However, you can rest assured that when you make an appointment for a treatment that requires any preparation, the staff member taking your reservation will give you clear, concise instructions. I am having my legs waxed. How long does the hair need to be? For all body waxing services, there should be between 1/8 of an inch and 1/4 of an inch of growth. I have never had a facial. Which facial should I get? The answer depends upon the "condition" of your skin. If you have a specific skin problem that you would like to correct (acne, wrinkles hyperpigmentation, premature aging, blemishes, sun damage, etc.), the SkinMasterâ„¢ facial, a corrective facial that is customized for all skin types, would be your best choice. If your skin is not yet showing signs of any problems you need to address then our signature Essential facial would be the right facial for you. I have never had a massage. What kind of massage should I get? Here, the answer depends upon your reason for getting a massage. If you are an athlete or have just overused a few of those forgotten muscles, a "Deep Tissue/Sports Massage" will bring those sore muscles the relief they are asking for. If you are getting a massage because, like many of our clients, you need a break from "life", a little time for yourself to relax and unwind then a traditional Swedish massage is exactly what you need. (If you want to experience a new level of relaxation, try our Hot Stone Massage!) Can I buy the same products that my hair stylist uses on me? Absolutely. The products we sell are the same products we use to make you look and feel fantastic. Although we are constantly researching and testing new products, we use (and retail) only what we know to be the very best. Do you offer services for men? Yes. We have a number of services that are specifically for men. |